Northern Diver Refunds and Returns Information
All item(s) (including suits) must be returned in a clean and dry condition and be free from mud, dirt and contaminates. We reserve the right to refuse to process items that do not meet with these criteria and we will either return the item(s) to you immediately or will charge a £25 cleaning fee. This is to ensure the health and safety of the team members that are handling your returned item(s). This does not affect your statutory rights.
Returns, refunds or exchanges?
You can return any item within 28 days of receipt for a refund, provided the item is unused, in its original packaging and in 'as new' condition.
Items will be refunded in full (less postage) if received within 28 days from the date of despatch. Bespoke and custom orders are not eligible for refunds unless due to manufacturing fault or defect.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS. DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU OR CONSUMER DIRECT.
We aim to deal with all returns and exchanges on the day they arrive, however please allow longer during peak periods.
How do I return items?
Complete the returns form (Click Here) and include it with the securely repacked item(s) that you wish to return. You can return the item(s) by dropping them off in store or by returning the item(s) by post.
We do not insist on a specific courier service for the return, so please use the most economical or appropriate method for returning the item(s).
Northern Diver (Int) Ltd
Appley Lane North
Appley Bridge
Wigan
Lancashire
WN6 9AE
Damaged/Faulty Items Any faulty, damaged or missing item must be reported, as soon as reasonably possible after receipt of the goods.
f an item becomes faulty after a period of time then please contact customer services (01257 254 444 or [email protected]) prior to returning the item. We will either repair or replace the item at our discretion.
When returning a damaged/faulty item, please include the downloadable returns form.
IN ALL CIRCUMSTANCES - An item must be examined by our Quality Control manager, in order to establish the facts regarding a faulty or damaged item; however, you (the consumer) have a duty to take reasonable care of the item, prior to our examination. Goods must therefore be returned in or with the original packaging and with the original documentation, wherever possible. In addition, a returned item must be adequately protected and securely sealed for its return journey, to reduce the possibility of damage in transit.
IMPORTANT NOTE:
Goods Inwards – Repairs & Returns
If you are returning goods to Northern Diver for repair, please instruct your freight agent or courier that the goods are being returned to:
Northern Diver (International) Limited
Drysuits for Repair
When returning a drysuit to Northern Diver for repair, you will need to provide your shipper or freight agent with the following information for customs clearance:
• EORI Number: 477429114 000
• Deferral Approval Number (DAN): 8846856
• Warehouse Approval Number: GBCWP47742911400020210906091513
• Customs Procedure Code (CPC): 51 000 00
• IPR Approval Number (CHIEF): CHIEF IP/0923/680/27
• IPR Approval Number (CDS): GBIPO47742911400020220714104058
Customs Warehouse Supervising Office (Inward Processing):
IP-OP Customs Liverpool
Floor 5, Area D
India Buildings
Central Mail Unit
Newcastle
NE98 1ZZ
You will also be required to provide the appropriate commodity code. Please contact the Northern Diver Dispatch Department at [email protected] for the correct commodity code.
General Goods for Repair
For goods other than drysuits being returned to Northern Diver for repair, please provide your shipper or freight agent with the following details:
• Northern Diver (International)
• Limited EORI Number: 477429114 000
• Deferral Approval Number (DAN): 8846856
• Warehouse Approval Number: GBCWP47742911400020210906091513
• Customs Procedure Code (CPC): 71 000 00
Customs Warehouse Supervising Office:
Authorisations & Returns Team (Customs Warehousing)
5th Floor
Three New Bailey
New Bailey Street
Salford
M3 5FS
You will also be required to provide the appropriate commodity code. Please contact the Northern Diver Dispatch Department at [email protected] for the correct commodity code.
Other Products
For the return of any product where the above instructions do not apply, please contact Northern Diver before arranging shipment. We will provide the appropriate return and customs instructions.
Important
Please ensure that the above procedures are followed when returning goods to Northern Diver.
Northern Diver will not accept responsibility for any goods, customs duties, taxes or other charges arising from returns where the required procedures have not been followed.